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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
LaurieSueW
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I just purchased a Smart Tank Plus 550 and am having trouble getting it on my wireless network.

HP Recommended
Smart Tank Plus 550 series
macOS 10.15 Catalina

I hav e downloaded the suggested software and followed the steps, when I click on the printer network it asks for a password and I do not have that. I have tried the default 12345678 that I saw in other posts, but it did not work for me.

Is there any way to call and actually talk to a person at HP?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@LaurieSueW

 

Welcome to the HP Support Community.

 

You can get the password from the network configuration page: Press (the Wireless button) and (the Information button) at the same time. ● The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more. ● The network configuration page shows the network status, hostname, network name, and more.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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