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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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I just purchased a Smart Tank Plus 550 and am having trouble getting it on my wireless network.

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Smart Tank Plus 550 series
macOS 10.15 Catalina

I hav e downloaded the suggested software and followed the steps, when I click on the printer network it asks for a password and I do not have that. I have tried the default 12345678 that I saw in other posts, but it did not work for me.

Is there any way to call and actually talk to a person at HP?

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Welcome to the HP Support Community.


You can get the password from the network configuration page: Press (the Wireless button) and (the Information button) at the same time. ● The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more. ● The network configuration page shows the network status, hostname, network name, and more.


Let me know if this helps.


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Have a great day!

I am an HP Employee

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