I'm Stumped. Can no longer connect my printer to the internet

[DREW1313]

I can no longer connect my printer to our internet, despite going through every trouble shooting technique. 

[Hawks_Eye]

Hi @DREW1313 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

Step 1: 

Restore network default settings on the printer, to do that - Use the buttons on the printer control panel to restore Wi-Fi setup mode.

If the printer is in sleep mode (the Ready light is on but dim), press the Cancel button  to wake up the printer.

Press and hold the Wireless button  and the Cancel button  for five seconds.

Wait for the printer to restart and for the Wireless light  to blink.

Step 2: 

Uninstall and re-install the HP Smart app on your mobile device.

Place the printer and the mobile device near the Wi-Fi router.

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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You may also try the WPS method, if the above steps did not help.

Let us use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

Place the printer near the Wi-Fi router.

Put the printer in WPS connection mode.

To do that > Follow the Step 1:

Within two minutes, press and hold the WPS button  on the router until the connection process begins.

Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[laura382]

Ciao, hai risolto?