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Common problems for Connectivity Issues
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‎09-23-2024 04:06 PM

HP Recommended
Operating System: Microsoft Windows 10 in S Mode

I'm unable to connect w my new modem

Category:
1 REPLY 1

‎09-25-2024 07:06 AM

HP Recommended

Hi @Solimar1,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with connectivity.

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

 

Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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