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Locked

‎08-23-2024 08:29 PM

HP Recommended

I recently changed our router and so I need to change the Wireless settings on my OfficeJet Pro 6978. But most of the options are greyed out and I get a message that says "This feature has been locked by the person who set up the printer." I didn't intentionally lock anything out, so is there a way to manually reset the printer? The Reset Network Settings option is unavailable as well.

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1 REPLY 1

‎08-24-2024 02:54 AM

HP Recommended

This video shows how to manually reset the printer:

 

HP employee. Not official HP support, just a volunteer on the support site.
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