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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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I seem to have lost the connection between my PC and printer. Printing ANY file no longer works.

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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.


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I have the same problem as the above.  My printer, HP desk jet 2755.  I have tried all of the suggestions without success.  Also, I thought I was connected to Hp help two nights ago and was scammed  out of $250.  Nothing changed.  I was reimbursed by my bank.  The person who sent me to the scammers was and Hp  employee.  I cannot find a solution.  My WiFi , Spectrum will not connect to my printer. Or the printer will not connect to the Spectrum WiFi.  I can't print anything but Hp troubleshooter.  I can't get help that works from Hp and I don't know where to go from here. 

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Welcome to the HP Support Community.


Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.


Once done try connecting the Printer to the Wi-Fi.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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