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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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I switched routers and ISP. My 6970 printer will not allowed me to change setup. It says locked.

HP Recommended
HP OfficeJet Pro 6970
Microsoft Windows 10 (64-bit)

I switched routers and ISP.  I wanted to do a new wireless setup on my HP OfficeJet Pro 6970 and the settings say locked by the person who set up the printer.   I need help to get my printer functioning again.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Irene1982

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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