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‎03-17-2025 11:39 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

Printer will not connect. I uploaded a new I phone via cloud . Now printer will not work

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1 REPLY 1

‎03-22-2025 12:08 PM

HP Recommended

@Pablo22a, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like your printer lost its connection after setting up your new iPhone. Just to clarify, is the printer not working only from your iPhone, or is it also not printing from your Mac or other devices?

 

If the issue is with AirPrint on your iPhone, try forgetting and reconnecting to the WiFi network, then restart both the printer and your phone. If the printer isn’t working on any device, it might have lost its network connection—running the Wireless Setup on the printer should help reconnect it.

HP printer setup (Wi-Fi network) | HP® Support

 

Let me know what you've already tried, and I’ll guide you through fixing it! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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