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Common problems for Connectivity Issues
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‎02-01-2025 05:12 PM

HP Recommended
Product: HP DeskJet 3752 All-in-One Printer

I am having issues trying to connect the printer to my Wi-Fi 

Category:
1 REPLY 1

‎02-05-2025 06:40 AM

HP Recommended

@KaylaRangel 

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the wireless issue with your printer!

  

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

 

1. Let's first do a power reset on your printer by following the steps below.

 

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

 

2. Let us try to restore the printer to the default network settings, and then use HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

 

Step 1: 

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

Step 2: 

Uninstall and re-install the HP Smart app on your mobile device.

 

Place the printer and the mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

 

Take care, and have an incredible day ahead! 

 

Regards, 

Vince_0406

I am an HP Employee.
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