Installed new router my hp LaserJet Professional P1102w cannot find printer

[MegLau]

I have a MacBook Pro with Monterey OS v12.3.1. I installed a new router recently the Mac laptop, an iPad, an Echo Dot,  my iPhone and Amazon Firestick all these devices work. My HP LaserJet P1102w printer doesn't. It keeps telling me that it's looking for printer. I tried downloading a driver. I couldn't install the new driver because it needs OS 12.0 or earlier. Any suggestions will be greatly received. Thank you

[Jay_G24]

Hi @MegLau,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to install the printer on your mac 

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there antivirus software installed on your Mac?

5.) Could you perform a ping test and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.

type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear.

Share the ping test results.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, and other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Here is a link to download the compatible driver for your printer-https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/...

Hope this helps! Keep me posted. 

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