Instant Ink account

[Teddy13]

Hello, In Instant Ink - My Account I cannot connect to printer with message " Unable to connect to the printer",  the laptop & Printer are online & the Web Services  are enabled. I using windows 8.1.

[Jay_G24]

Hi @Teddy13,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Teddy13]

Hi, just a update on Instant Ink my account Status (Synced with your printer) I've notice you do not have to keep clicking on "Refresh" Button, I've found if you leave this status page open it will Synced with your printer without you doing anything, this happen to me several times over this weekend (2 times yesterday). I think it got something to do with HP checking my used pages counts. This can take 4 - 5 hours before this happens (If you switch your printer off like I do).

Try these.

Leave your Status page open

Leave your printer on

and of cause leave your computer on

the above means during the day I turn all off at night.

After 2 hours or so you can also press F5 on the keyboard to Refresh the screen to update plan pages. I found this out Yesterday (16-02-2021) 

[Jay_G24]

I am glad you were able to resolve the issue.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!