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‎11-12-2020 06:28 AM

HP Recommended
Product: Deskjet 2710

I previously had my printer set up and connected via my HP Smart app on my phone. I recently switched to a new WiFi network and cannot seem to move the printer onto it... 

 

Following website instructions, I have tried to 'Add a new printer' through the HP Smart app and it just doesn't find the printer. 

 

When that wasn't  working, I have also tried to set it up via my laptop as a WiFi direct printer and that won't connect either.

 

Any help would be much appreciated 

 

Thanks 

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3 people had the same question
1 REPLY 1

‎12-12-2020 11:15 AM

HP Recommended

@Evans85

 

Welcome to the HP Support Community.

 

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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