JetPro 9015e won't recognize wifi network

[Jamie708]

My printer won't recognize my wifi network.  It gives me a long list of all my neighbors' networks, but cannot find mine.  It is within 8 feet of the router and my computer recognizes the printer, but the printer can't find the wifi network.  I've restored the network settings; I've tried to do a new setup through HP Smart; nothing works to get the printer to recognize the wifi network.  It is, of course, out of warranty, so HP won't help.  Any ideas?

[Nal_NR]

Hi @Jamie708 ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the connectivity.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Perform the steps from this document and see if that works. 

You may also refer to this document. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.