Laptop will not print to Envy 4527 but I can print from an ipad.

[TurboTT]

Laptop will not print to Envy 4527 but I can print from an ipad. Suggestions for solution.

[KrazyToad · Accepted solution]

@TurboTT

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[TurboTT]

I  ran through all the instructions as listed and after a bit of a problem getting the software to run the printer worked.

I thought it was not going to work as the installation software stated that it could not get a network connection, but the printer worked anyway.

good job!

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you

[TurboTT]

As I said, I went through your instructions as stated and the printer worked yesterday.

However, today Saturday the 6th Feb,  I switched on in the morning as usual and tried to print but no joy, when I sent the print the  printer appeared to be online but the print queue  immediately said print error.

I  ran the trouble shooter which said that it had fixed the print problem, but it still did not work.

Thank you,

Ian Tulloch

[TurboTT]

I am still having no printing from my HP Pavilion laptop but I can print from an ipad.

I have tried various times with Print and Scan Doc with no success.  I get "Driver unavailable" or  a "Failed to communicate".

I can send a document to the printer and all that happens is an error reported in the print queue.

Yesterday when I shutdown the laptop, the printer started to print a document which had been sent as a test page, but it  was not complete.