• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-07-2020 03:27 PM

HP Recommended
Product: W2G55A
Operating System: Microsoft Windows 10 (32-bit)

I bought the printer HP LaserJet MFP M28w a few days ago.
I chose this model as I wanted to use the printer wirelessly only. With the smartphone it works perfectly.
While with the PC I can not print.
In fact, after installing the printer software and related drivers, I have tried several times to print a document wirelessly from the PC but each time an error message appeared.
Therefore I tried to connect the printer to the PC using the USB cable, I found that 2 icons were created in the "Windows printers" folder respectively called:
- NPI00C0D4 (HP LaserJet MFP M28w)   [wireless]
- HP LaserJet MFP M28-M31   [usb]
Printing works only with the usb cable, while in wireless mode it does not work. Only the scan works.
How can I do? Can you help me?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.