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Common problems for Connectivity Issues
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‎03-26-2023 02:40 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hi, I've recently changed my wifi network and now my printer is unable to connect to the wifi. I have tried resetting the settings and using the HP Smart app to try to connect to the resented printer but the printer is not getting detected on my app. Do let me know how to resolve thanks.

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1 person had the same question
1 REPLY 1

‎03-28-2023 10:37 PM

HP Recommended

Hi @Melisepoon,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 


Perform the steps from this document and see how it goes.

 

You may also refer to this document for further assistance.


Update the firmware by selecting the current OS: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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