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Locked

‎10-31-2021 05:54 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer series - N911
Operating System: macOS 11.0 Big Sur

Like many others, I have been locked out of my HP 8600 when I moved to a new home and different modem/router. "This feature has been locked by the person who set up the printer."  I didn't intentionally lock anything out, so is there a way to manually reset the printer?  The Reset Network Settings option is unavailable as well.

I tried finding the model specific instructions, but to no avail. 

Any solution would be greatly appreciated.

Thanks!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2021 04:56 AM

HP Recommended

@DC321, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎11-03-2021 06:23 PM

HP Recommended

Please, can anyone help me?

Was this reply helpful? Yes No

‎11-04-2021 04:56 AM

HP Recommended

@DC321, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-05-2021 05:25 AM

HP Recommended

Thank you so much,  Kumar!

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‎11-05-2021 06:33 AM

HP Recommended

@DC321

 

You are welcome. Keep me posted for any other assistance.

Happy to help!

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-04-2021 03:03 PM

HP Recommended

I tried the reset instructions you suggested but that didn't work.  Still locked out. Also no private message next to my profile name.

Was this reply helpful? Yes No
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