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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Locked out of HP printer 8625

HP Recommended
HP Officejet Pro 8625
Microsoft Windows 10 (64-bit)

Hi. The blue wireless connection light is blinking. I'm not able to reset printer b/c I cannot remember the username and password for the printer. Can someone from HP please provide instructions on how to do a full factory reset? I cannot do factory reset b/c I do not remember the username nor password for the printer. Thank you!

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HP Recommended

@biogcc2, Welcome to the HP Support Community!

 

We will have to perform a factory reset on the printer to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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