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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Message 1 of 2
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Locked out of printer

HP Recommended
office jet pro 9250
Microsoft Windows 10 in S Mode

Apparently I locked my ability to make changes on my printer. I don't remember un and pw. There is no serial number sticker on my printer. I cannot get in touch with a human (cannot find a phone number anywhere). I have HP smart. No way on there to change settings. I am so frustrated now I cannot stand it. Can anyone help? I looked at the instructions in the other postings and none of them are helpful to me.

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP Support Community.


You printer name seems to be incorrect. Please help us with the right name to help you.


​​​​​​​Thanks 🙂

I am an HP Employee

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