Lost EWS Password and Factory Reset Doesn't Resolve

[stroudy2]

I have a relatively new printer and forgot the EWS password. Now I am locked out of most of the main settings, including power save, so my printer goes to sleep and is offline after a few hours. 

I have done the complete factory reset several times, but the default EWS password is still not working.

[Elohi_NR]

Hi @stroudy2,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

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