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‎11-18-2024 05:27 AM

HP Recommended

Lost printer  password deskjet2800e

Category:
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1 REPLY 1

‎11-19-2024 12:51 PM

HP Recommended

Hi @Ana2028,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Which printer password are you referring to?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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