M183fw is always offline

[ajrowe99]

Every time we try to print we get a message that the printer is offline.  We have to unplug it and plug it back in.  There are random days that it will not ever connect no matter how many times we do this.  We paid over $300 for this printer and it has never stayed connected.  It does this from any device we try to print from.  Our Macbook has the hardest time printing to it and my iPhone seems to be the best at connecting.  Windows based PC works most of the time but all of these only work after resetting the printer.  All devices are connected to the network and have no issues.

[Kumar0307]

@ajrowe99, Welcome to the HP Support Community! I’m here to help.

I understand the printers go offline intermittently. 

• Do you have any Anti-virus software installed on your Mac?
• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform a ping test to check the connectivity(macOS 11 and later)

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Let me know how it goes. 

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