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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Drscribs
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M31w factory reset.

HP Recommended
Mfp m31w laserjet pro
macOS 10.15 Catalina

I had to change my WiFi router because it stopped working. I can’t reset the WiFi on the printer. I need a factory reset. It won’t connect to my MacBook Air because I don’t have a USB-C to USB-B cable. 

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Betty0610
HP Support Agent
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@Drscribs

 

Welcome to the HP Support Community.

 

Here are the factory reset steps: Press wireless button over 20s, until wireless LED button, attention LED and power button LED start blinking, then release wireless button. Before restore network setting, click 'X' button or any other button to wake up printer first.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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