Mac can't find printer

[LAD54]

My printer was working fine but now I cannot print anything because my mac cannot find the printer.  I have followed the steps in troubleshooting the wi-fi connection and the configuration page tells me that the printer is ready and connected - but I still cannot print.  Help (it is driving me nuts!)  Thanks.

[Kumar0307]

@LAD54, Welcome to the HP Support Community!

I understand you are not able to print from your MAC.

• Do you get any errors?
• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps:

Restart the wireless router, the printer, and the MAC

• Make sure the printer and the MAC are connected to the same wireless network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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