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‎09-28-2020 08:50 AM

HP Recommended
Product: HP Envy 4500

Since moving and changing ISP to Spectrum, I can no longer connect the printer to my WiFi network. Phones TVs and tablets all connect easily. I’ve tried the setup wizard many times w/no luck. Any suggestions?

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1 REPLY 1

‎09-30-2020 10:37 AM

HP Recommended

@Amberlynn53

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check these details

 

- Ensure the printer and the Computer are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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