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Locked

‎10-03-2021 03:04 PM

HP Recommended
Product: HP printer 9010e
Operating System: macOS 11.0 Big Sur

I tried to unlock it via the control panel.  Typed in what I thought was the username and password multiple times and still no luck.  It looks like I need to do a factory reset.  Please send instructions.

Category:
2 people had the same question
1 REPLY 1

‎10-13-2021 10:43 AM

HP Recommended

@Charly73

 

Welcome to the HP support community.

 

I understand that you want to do an admin password reset of the HP OfficeJet Pro 9010 printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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