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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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My DeskJet 2742e won't connect to my 5G Network

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HP DeskJet 2742e
Microsoft Windows 10 (32-bit)

We recently upgraded to a 5G Network and our printer won't stay connected so we can print wirelessly.  HELP. This is so annoying. 

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Welcome to the HP Community.


@jalindakay wrote:

We recently upgraded to a 5G Network and our printer won't stay connected so we can print wirelessly.  HELP. This is so annoying. 



If you have not done so recently, Update the Printer Firmware

HP DeskJet/Ink Advantage 2700 All-in-One Printer series All-in-One Printer series Firmware Update 

Set the "Fixes" section for a list of the improvements added to this update.


If the printer is no longer connecting, consider setting the Network Defaults and re-adding the printer to your network.


 HP DeskJet 2700, DeskJet Plus 4100 Printers - Blinking Lights


HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode



Help to connect the printer...


HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app


What else?

Check the type of connection.

The printer supports dual band / dual frequency but perhaps not at the same time.

For example - if the router supports doing so, consider creating a uniquely named SSID network for each band / frequency.

Connect the printer to the SSID network you intend it to use.


Example - SSID - Dual Band



Wireless Center > Section: Common Questions > Topic Printer no longer works on network

Note:  If you are using a Mesh network, read Section:  Mesh Networks




References / Resources


Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software


NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP DeskJet 2742e All-in-One Printer 


Printer and  HP+ service

Contact HP+ Support


>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box


Note that Concierge assistance is only available for registered HP+ printers.


NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.


HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ


“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 Step 3:  Use Print Anywhere

Open Subsection:  Private Pickup (HP+ printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.


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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"


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