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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Jandy2
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My HP 6030 PRINTER DOES NOT CONNECT TO INTERNET

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My new HP 6030 connects to my network and I believe has (briefly) connected to the web server to enable Instant Ink. However, each time I log onto my Instant Ink account contact to the printer fails. The wireless network test results page states "No problems found". However, Internet is showing as Not Connected. The URL  for the EWS from the HP Network Configuration Page times out when I try to launch it.

I am no expert. I am a simpleton home user and I just want my brand new printer to work as intended.

My laptop is connected to the same network and, whilst I fully acknowledge that Talk Talk's wifi services are not fit for purpose being flaky beyond imagining, at the moment it's working. So why is my printer struggling?

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Betty0610
HP Support Agent
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@Jandy2

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

● On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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