Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 1
Flag Post

My HP 8620 quit connecting to my wireless and will not reboot/recognize/or connect to the network

HP Recommended
HP Officejet Pro 8620 all in one printer
Microsoft Windows 10 (64-bit)

The printer was running perfectly for a long time, months, and then quit connecting to the wireless router/network. After following all the rebooting things, the printer does not connect.

Diagnostics results:

Connectivity "connected" show "Not Run."

Disconnect count total = 720

Network Name "Fail."

Signal quality - "Not Run." 

Wireless Networks Detected =13 but not mine.

Suggestions? I've run and inputted SSID/Password for wireless, still no recognition. Have wireless or this wouldn't work.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation