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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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My HP 8625 Froze on "Deleting" as in trying to cancel printing. I can't print now

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HP 8625
Microsoft Windows 7 (64-bit)

HP 8625

Level 16
Level 16
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Scroll down to section Print Queue / Print Service Reset


Cancel Print Job


On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer. 


The “cancel” button might be labeled as such or might present as a red X on the printer control screen.


NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.


What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer


Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.




Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel


OR (Windows 8 and newer)

Settings > Devices > Right-Click Printers & Scanners > Pin to Start


Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly



Print Queue / Print Service Reset


After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.


When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.



Start Here:  Print job stuck in Queue


and / or


First, check that Windows Update is not in need to installing updates.


Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in


If still stuck…


If the current print job will not cancel or if a previous print job is stuck in the queue,


If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset


Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service



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