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‎09-24-2020 06:53 AM

HP Recommended

HP 8625 will no longer connect to my wifi router.  tried resetting, establishing  using wps, nothing is working.   All my other devices connect using name and password.  How can I resolve? 

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2 REPLIES 2

‎09-27-2020 11:01 AM

HP Recommended

@Rnoble0716

 

Welcome to the HP support community.

 

Restore the printer to the original network settings

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.

2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

3. Touch OK.

4. Print the network configuration page and verify that the network settings have been reset.

 

Update the printer firmware

Here are the steps:- Click here

 

Set up the printer on your wireless network using Wireless Setup Wizard.

1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.

2. Touch Network Setup.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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‎09-29-2020 11:46 AM

HP Recommended

I tried all the steps you recommended, but It didn't solve my issue. I can connect to other Wifi devices, but  not my home wifi which worked 2 weeks back.  I really don't to trash the printer.  Do I have any other options?  

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