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Locked

‎11-13-2022 02:22 PM - last edited on ‎11-14-2022 10:53 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4152 All-in-One Printer

My HP DeskJet printer worked fine for 1 year.  Today, it showed "OFFLINE" and I was unable to print.  I went through all trouble shooting steps for fixing/diagnosis, nothing worked.  I then deleted the printer from Control Panel and tried to add a printer using the HP Smart App.  The printer cannot be found.  I printed the wireless information for the printer.  It all looks good, connected to my wireless network, no error messages or flashing indications.  The wireless Network Test listed as an ATTENTION:  More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, change your wireless network to a unique name.  I don't know about this, the wireless name is set from AT&T, my wireless provider.  What am I missing?  How to resolve this issue, that just started.

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1 person had the same question
1 REPLY 1

‎11-13-2022 05:00 PM

HP Recommended

Additional information.  I tried to disconnect the printer from my WIFI and searched for printers in the HP Smart App.  I manually set up the printer to connect to my WIFI.  That worked said it found the printer, but in the final set up for the printer, I got an error code:  EBS00P0004.  Does this help fix my problem.

 

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