My HP Envy 4522 will not connect to fibre wifi error message 8996792

[Ann259]

We recently connected to fibre op and now my HP Envy 2450 will not print unless I am connected by cable

[Raj_05]

Hi @Ann259,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 8996792 on your HP Envy 4522 suggests there might be a network connection issue, which could be related to the switch to fibre optic Wi-Fi. Here's how you can troubleshoot this.

Restart Devices:

• Restart your printer, router, and any other network devices.

Check Printer Settings:

• Ensure your HP Envy 4522 is connected to the correct Wi-Fi network. Go to the printer’s control panel, navigate to the network settings, and select your new Wi-Fi network.

Reconfigure Wi-Fi:

• On the printer, navigate to the wireless settings and select "Wireless Setup Wizard" to connect to your new Wi-Fi network.

Update Printer Firmware:

• Check if there’s a firmware update available for your printer. Go to the HP Support website, download the latest firmware for your model, and follow the instructions to update it.

Network Configuration:

• Ensure that your new fibre optic network settings (such as security protocols) are compatible with your printer. Sometimes, the settings may need to be adjusted in the router configuration.

Reinstall Printer Software:

• Uninstall the current printer software from your computer and then reinstall it. You can download the latest version of the software from the HP website.

Reset Network Settings:

• You can reset your printer’s network settings to default and then reconnect it to your Wi-Fi network.

Check for Interference:

• Ensure there’s no interference from other devices or physical obstructions affecting the Wi-Fi signal strength.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support