My HP Officejet Pro 8500 A910 printer loses wireless connection to my laptop

[Alex2703]

My HP Officejet Pro 8500 A910 printer loses wireless connection to my laptop every time my laptop wakes up from sleep mode. I have Windows 7 installed. How can I solve this problem?

[A_Gayathri · Accepted solution]

Hi @Alex2703 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to resolve the issue of your HP Officejet Pro 8500 A910 printer losing wireless connection every time your laptop wakes up from sleep mode, you can try the following steps:

Update Printer Firmware: Ensure your printer has the latest firmware installed. Sometimes, updates can fix connectivity issues. Update the firmware on an HP printer

Check Power Management Settings:

• Go to Control Panel on your Windows 7 laptop.
• Navigate to "Device Manager" and find your wireless network adapter under "Network adapters."
• Right-click on your wireless network adapter and select "Properties."
• Go to the "Power Management" tab and make sure the option "Allow the computer to turn off this device to save power" is unchecked.
• Click "OK" to save the changes.

Adjust Power Settings:

• Go to Control Panel > Power Options.
• Click on "Change plan settings" next to your selected power plan.
• Click on "Change advanced power settings."
• Expand the "Wireless Adapter Settings" and then "Power Saving Mode."
• Set both "On battery" and "Plugged in" to "Maximum Performance."
• Click "OK" to apply the changes.

Disable IPv6 on the Printer (if applicable):

• Print a Network Configuration Page from your printer's control panel.
• Note down the IP address of the printer.
• Open a web browser and enter the printer's IP address into the address bar.
• Navigate to the networking or wireless settings.
• Disable IPv6 if it's enabled.

Set a Static IP Address:

• Assign a static IP address to your printer instead of using DHCP (Dynamic Host Configuration Protocol).
• Refer to your printer's manual or manufacturer's website for instructions on setting a static IP.

Restart Devices:

• Sometimes a simple restart of both your printer and laptop can resolve temporary connectivity issues.

Update Printer Drivers:  Software and Drivers for HP Officejet Pro 8500A e-All-in-One Printer series - A910

• Ensure you have the latest printer drivers installed on your Windows 7 laptop. You can download them from the HP support website.

Reset Network Settings on the Printer:

• On your printer's control panel, navigate to the network or wireless settings.
• Look for an option to reset network settings or restore defaults.
• Reset the network settings and then reconnect the printer to your wireless network.

Check Wireless Signal Strength:

• Ensure that the printer is within range of your wireless router and that there are no physical obstructions affecting the signal.

Refer to this document:  HP Officejet Pro 8500A e-All-in-One Printer series - A910 User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Alex2703]

Thank you so much,  Gaya1239. I did everything as you wrote, it helped me solve the problem.

[A_Gayathri]

HI @Alex2703,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support