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‎12-13-2020 11:57 AM

HP Recommended
Product: HO Officejet Pro 8600

HP Officejet Pro 8600 touch screen is not readable

Category:
1 person had the same question
1 REPLY 1

‎12-31-2020 12:37 AM

HP Recommended

@Poogie1, Welcome to HP Support Community!

Is there any crack or damage on the screen?

Could you check for any plastic covering that is dimming the light?

 

Meanwhile, reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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