My HP printer isn’t connecting to my new grain wifi

[Erico57]

HP Envy 4500 e all in one 

[A_Gayathri]

Hi @Erico57,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Envy 4500 e All-In-One printer is having trouble connecting to your new WiFi network. 

Here are a few steps you can try to fix the issue:
 

1. Reset the Printer's Network Settings

• Turn on your printer.
• On the printer's control panel, press and hold the Wi-Fi button and the Cancel button (X) at the same time until the Power button starts blinking.
• This will reset the printer's network settings, allowing you to reconnect to your WiFi.

2. Reconnect to the WiFi Network

• After resetting, press the Wireless icon on the printer’s display.
• Select your new WiFi network from the list of available networks.
• Enter the new WiFi password and confirm the connection.

3. Use the HP Smart App to Set Up the Printer

• Download and install the HP Smart app on your computer or smartphone (available on Windows, macOS, iOS, and Android).
• Open the app and select Set Up a New Printer.
• Follow the instructions in the app to complete the WiFi setup.

4. Use WPS for Quick Connection (if your router supports it) 

• Press the WPS button on your router.
• Within 2 minutes, press and hold the Wireless button on your printer until the Wi-Fi light starts blinking.
• The printer should connect automatically.

5. Check the Printer's Network Configuration

• If the printer still can't connect, print a Network Configuration Page (from the printer's control panel menu).
• Check for any errors or misconfigurations in the network settings, like incorrect IP or DNS addresses.

6. Ensure Compatibility with Your WiFi

• Make sure your WiFi network is using 2.4 GHz band, as some HP printers do not support 5 GHz networks.
• Check the WiFi settings on your router to confirm the printer can connect.

7. Update Printer Firmware Update the firmware on an HP printer

• If the printer still won’t connect, visit the HP support website to check for any available firmware updates for your printer model.

Refer to this document: HP ENVY 4500 e-All-in-One Printer series User manual
 

Connect an HP printer using Wi-Fi Protected Setup (WPS)

How to Find the WPS PIN to Complete Printer Setup | HP Printers | HP Support
 

I hope this helps. 

Take care and have a good day.

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