My HP printer states there is an issue with my HP account and won't allow me to print.

[Seano98]

Every time I try to print I get a message that says the printer is unable to print because I have an issue with my HP account.  It says I need to resolve that issue and then just doesn't print and goes back to the home page?

[Irfan_06]

Hi @Seano98,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Are you enrolled in the HP instant ink service?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support