My HP printers are no longer able to join my WiFi network on my Apple devices

[FloridaClay]

I have multiple Apple devices (MacBook, iMac, iPad, iPhone).  I have an older HP OfficeJet Pro 9025 All-in-One Printer and a new out of the box this week HP Smart Tank 7301 All-in-One. Both are AirPrint compatible.  Until recently I could print from any of the Apple devices to the Office Jet via Wi-Fi. However now SmartPrint finds the printer, but is unable to find the network. I have same issue with the SmartTank. Network sharing is enabled on both printers.  I am running the most current OSs on all the Apple devices, updated as soon as updates are released. (I couldn't pick OS 14 above because the drop-down list here does not include it.)  Ditto with Norton 360. I don't know of any other changes that might be relevant.

[Nal_NR]

Hi @FloridaClay,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This is because these two printers are not compatible with your current Mac OS 14. Click here

Try, a different version of the OS and see if it works. 

You may also refer to this document for further assistance

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[FloridaClay]

Well, the reply was certainly helpful, but somewhat along the lines of telling the Titanic passengers the ship was doomed was helfpful. This is way more than disappointing.  I have bought and used HP printers for decades because of excellent support, including driver support.  It is doubly troubling that a band new printer I bought for HP direct just a few days ago won't support the current Mac operating system.  And of course I am not about to roll back the operating systems on all my Apple devices just to get my HP printers to connect on WiFi (something that should be quite simple to fix, by the qay).

[Nal_NR]

Hi @FloridaClay,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.