My Macbook lost connection with Envy 5000 printer

[Erik40]

Suddenly I lost connection between my Macbook (IOS 11.3.1) and my HP Envy 5000 printer. 

The HP printer is still in the network (printing from my wireless Windows laptop is no problem) but I can't see the printer on my Macbook. I already have tried to reinstall the printer on the macbook and also I've re-installed the printer in my network. But without succes. Please help!

[Betty0610 · Accepted solution]

@Erik40

Welcome to the HP Support Community.

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Also, update the Printer firmware: Update printer firmware

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!