• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-24-2023 07:24 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 12.0 Monterey

Starting two days ago, when I tried to print on my OfficeJet Pro 9015, my mac, running Monterey 12.3 couldn't find the printer.  I deleted the printer, and tried to add it.  It came up on the list, but when I tried to add it, it said it couldn't find the driver.  However, after I waited for 1/2 hour, it could find the driver!  I added it, and it seemed to be working ok, but then, this afternoon, the same thing happened - my mac couldn't find the printer.  I tried power cycling it, and rebooting my mac.  Same problem.  I checked the network settings on the printer - it's on the same wifi network as the mac.  Now after deleting the printerm, doesn't show up at all when I try to add it back!  I tried the "Diagonose and Fix"  in the HP Smart App.  It returned "Driver Check issue not fixed".  Any suggestions?  At this point I might try a factory reset on the printer, but that seems extreme,

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.