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‎01-25-2021 04:47 AM

HP Recommended
Product: OfficeJet 4650
Operating System: Other

My Printer is working with my iPhone, but recently stopped working with my MacBook Pro. I deleted the printer from the laptop, restarted the laptop, wifi router and printer and then tried to reinstall the printer. 

My Laptop said it is "Unable to communicate with the printer at this time" so I cannot reinstall it. 

I have re-entered the wifi details and still cannot get the laptop to find it. (They are on the same Wifi network) 

 

I got desperate as home schooling and so did the latest software update to macOS Big Sur and I still can't connect! 

 

I can print from my iPhone with no issues !! 

 

Please help if you can?

 

Category:
1 person had the same question
1 REPLY 1

‎01-28-2021 02:06 PM

HP Recommended

@Katiewoowilliam

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you hard reset the printer and check?
  • Could you perform a ping test using the Mac Network Utility and let me know the results? 

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display. 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us. 

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.   

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

 

Keep me posted for further assistance. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

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