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Message 1 of 2
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My printer changed to a MAC hardware address mysteriously. How do i remove it?

HP Recommended
Hp Office jet pro 8620
Microsoft Windows 10 IOT

My officejet pro 8620 will not connect to my wireless internet. After checking the configuration it shows MAC hardware address.

I dont have ANY apple products and dont know how it got changed. I tried resetting the netwrk but  the MAC info remains and I cant connect??? How do I remove the MAC info so i can reset to an ip address? 

 

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Hi,

A Mac Address is s physical network address of a device, it has nothing to do with a Mac computer from Apple.

 

Could you clarify your router brand and model, please? Just a guess - may you use Verizon FIOS by any chance?



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