My printer has disconnected itself, I have gone to reconnect however wireless settings are gone

[ResolveStHelens]

Our printer has decided to disconnect itself from the wifi and I have tried to reset it but the wireless settings are gone, I really need this sorting ASAP as we require the printer for our daily business function. 

[Nal_NR]

Hi @ResolveStHelens,

Welcome to the HP Support Community. 

I understand that you are I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Meanwhile, try the steps from this document here and see how it goes. 

Also, update the firmware for your printer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ResolveStHelens,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[06409]

Can you tell me how to connect only to 2.4 GHz? We recently upgraded the Router/Modem combo, and ever since this the Printer will not connect to WiFi . The new Router/Modem has both 2.4 and 5.0 GHz. 

Our printer is a 8610, which has been faithful and reliable for some time. Thanks.

[Nal_NR]

Hi @06409

Welcome to the HP Support Community. 

I'd like to help!

You can go to the wifi list on your devices and select the network bandwidth to 2.4ghz for a printer to work. 

You may also refer to this document here. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @06409

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

[PJC13]

My printer is wireless and was connected to my iphone and laptop, but I had an issue  with my router so I had to change the name of my network and now I don't know how to reconnect my HP 600 Envy series printer.

[Johnharper241]

Place the printer near the network router.
Make sure paper is loaded in the main tray, and then turn on the printer.
From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Get the network name and password.

Regards,
John