My printer is not connected to my Wi-Fi service

[Rxrated86]

HP Envy Pro 6455

[Sneha_01]

Hi @Rxrated86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Pro 6455 printer is not connected to your Wi-Fi network, here’s a step-by-step guide to help you reconnect it:

**1. Check Basic Connections and Status:

• Ensure that your Wi-Fi network is up and running and that other devices can connect to it.
• On the printer’s control panel, navigate to the network or wireless settings to see if the printer is detecting any networks.

**2. Restart Devices

• Turn off the printer, wait for 30 seconds, and then turn it back on.
• Unplug your router, wait for 30 seconds, and then plug it back in.
• Restart the device from which you are trying to set up the printer.

**3. Connect Printer to Wi-Fi

On the printer’s control panel, navigate to Setup > Network > Wireless Setup Wizard or Wi-Fi Setup.

• The printer will search for available networks. Select your Wi-Fi network from the list.
• Enter your Wi-Fi network password when prompted. Make sure to enter it correctly, including any capitalization.
• Once connected, the printer will usually display a confirmation message or print a network configuration page.

Using HP Smart App:

• Download and install the HP Smart app on your computer or mobile device.
• Open the HP Smart app and click Add Printer or Set Up a New Printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network. The app will guide you through the process and help you input the network credentials.

**4. Use WPS for Easy Setup (if supported)

• Find the WPS (Wi-Fi Protected Setup) button on your router. It might be labeled "WPS" or have a symbol of two arrows forming a circle.:
• On the printer, go to Setup > Network > WPS and follow the on-screen instructions to initiate the WPS connection.
• Within 2 minutes, press the WPS button on your router. The printer should connect to the network automatically.

**5. Update Printer Firmware

• Ensure your printer has the latest firmware by visiting the HP Support website and searching for your printer model.
• Follow the instructions provided to download and install any available firmware updates.

**6. Reconfigure Network Settings:

• If the printer still cannot connect, you might need to reset its network settings. On the printer, go to Setup > Network > Restore Network Settings.
• After resetting, reconfigure the Wi-Fi connection using the steps provided above.

**7. Check for Interference

• Ensure that the printer is within range of your Wi-Fi network and that there are no significant obstructions or electronic interference.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support