My printer is not connecting wirelessly and is not being connected to laptop

[Zainab_Khan]

When I start my printer, it is not either connected to laptop via ports nor connected wirelessly. Help me to solve this problem

[Raj_05]

Hi @Zainab_Khan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot the issue with your HP printer not connecting wirelessly or via USB, follow these steps.

Check Printer Status:

• Ensure the printer is powered on and there are no error messages or warning lights on the printer’s display.

Restart Devices:

• Printer: Turn off the printer, wait 30 seconds, then turn it back on.
• Laptop: Restart your laptop.

Check Connections:

• USB Connection: Ensure the USB cable is securely connected to both the printer and your laptop. Try using a different USB port or cable if available.
• Wireless Connection: Ensure the printer is connected to the same Wi-Fi network as your laptop.

Verify Network Settings:

• Printer’s Wireless Settings: Print a network configuration page from the printer’s control panel to check if it is connected to the correct Wi-Fi network.
• Router: Ensure your Wi-Fi network is working correctly and there are no connectivity issues with your router.

Update Printer Drivers:

• Go to the HP website and download the latest drivers for your printer model. Install them on your laptop.

Reinstall Printer:

• Remove Printer:
  • On Windows: Go to Settings > Devices > Printers & scanners, select your printer, and click Remove device.
  • On Mac: Go to System Preferences > Printers & Scanners, select your printer, and click the - button.
• Add Printer:
  • On Windows: Go to Settings > Devices > Printers & scanners, click Add a printer or scanner, and follow the prompts.
  • On Mac: Go to System Preferences > Printers & Scanners, click the + button, and select your printer.

[Raj_05]

Check Printer’s Wireless Setup:

• Wireless Setup Wizard: On the printer’s control panel, navigate to the wireless settings or network setup and run the wireless setup wizard to reconnect to your Wi-Fi network.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support