My printer is offline again? I had the same problem about couple wks ago. HP support help me but

[NormaSJ]

I had the same problem a few wks ago. I called support and they fixed it but now it's doing it again.

[Raj_05]

Hi @NormaSJ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP DeskJet 2752e All-In-One Printer goes offline repeatedly, it can be frustrating. Here are some steps you can follow to troubleshoot and potentially fix the issue.

Step-by-Step Troubleshooting Guide

Restart Your Devices:

• Turn off your printer and unplug it from the power source.
• Restart your computer.
• Turn off your router, wait for 30 seconds, then turn it back on.
• After a few minutes, plug your printer back in and turn it on.

Check Printer Connection:

• Ensure the printer is connected to the same Wi-Fi network as your computer.
• If you are using a USB cable, ensure it is securely connected.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix many issues automatically.

Set Printer as Default:

• On your computer, go to "Settings" > "Devices" > "Printers & scanners".
• Select your HP DeskJet 2752e and click on "Set as default".

Update Printer Drivers:

• Go to the HP Support website and download the latest drivers for your printer model.
• Install the updated drivers.

Check Printer Status:

• In "Devices and Printers" (in Control Panel or Settings), right-click your printer and select "See what's printing".
• Ensure there are no stuck print jobs. If there are, clear them.
• Make sure the printer is not set to "Use Printer Offline".

[Raj_05]

Reinstall the Printer:

• Remove the printer from your computer's list of devices.
• Go to "Settings" > "Devices" > "Printers & scanners".
• Select your printer and click "Remove device".
• Restart your computer.
• Re-add the printer by clicking "Add a printer or scanner" and following the on-screen instructions.

Check for Firmware Updates:

• Sometimes, firmware updates can fix connectivity issues. Check the HP Support website for any firmware updates for your printer.

Network Issues:

• If your printer is connected wirelessly, ensure that your Wi-Fi signal is strong.
• Consider moving the printer closer to your router or using a Wi-Fi extender.

Additional Tips

• Static IP Address: Assign a static IP address to your printer to avoid IP conflicts.
• Firewall/Security Software: Ensure that your firewall or security software is not blocking the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support