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Locked

‎01-04-2021 12:02 PM

HP Recommended
Product: HP OfficeJet 5258
Operating System: iOS

Printer reads offline and it was printing at an earlier date.  Please advise.

Category:
1 REPLY 1

‎01-12-2021 04:59 AM

HP Recommended

@Khalil1221, Welcome to the HP Support Community!

 

I understand you are not able to print from your iOS device. Let us try these steps:

 

Restart the wireless router, the printer, and the iOS device.

 

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Try printing. Kindly refer to - Printing from an iPhone, iPad, or iPod Touch

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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