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‎03-08-2021 11:05 PM

HP Recommended
Product: Envy 6032
Operating System: Microsoft Windows 10 (64-bit)

HP Instant Ink doesn't think my printer is online, when I am printing at home just fine.  I've had to install new ink cartridges not bought under Instant Ink as the first instant ink cartridges are taking so long to arrive, but it's working fine and everything on the printer app looks correct and recognises it online.

 

How do I get Instant Ink to recognise it is online?  Otherwise I'll just end up out of ink again 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2021 07:20 AM

HP Recommended

Hi @JamieF1,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-09-2021 07:20 AM

HP Recommended

Hi @JamieF1,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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