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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
JamieF1
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Solved!

My printer is working fine, but HP Instant Ink thinks it is offline

HP Recommended
Envy 6032
Microsoft Windows 10 (64-bit)

HP Instant Ink doesn't think my printer is online, when I am printing at home just fine.  I've had to install new ink cartridges not bought under Instant Ink as the first instant ink cartridges are taking so long to arrive, but it's working fine and everything on the printer app looks correct and recognises it online.

 

How do I get Instant Ink to recognise it is online?  Otherwise I'll just end up out of ink again 

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @JamieF1,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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