My printer says unavailable

[Cujojo]

• It's says the printer is unavailable but it's connected.

[Raj_05 · Accepted solution]

Hi @Cujojo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5055 All-In-One Printer is showing as "unavailable" even though it's connected, there could be several reasons for this issue. Here are some steps you can follow to troubleshoot and resolve the problem.

Check the Printer Connection:

• Make sure the printer is properly connected to your computer or network. If it's a wireless connection, ensure that the Wi-Fi signal is strong and stable.
• Verify that the printer is powered on and there are no error messages or warnings displayed on the printer's screen.

Restart the Printer:

• Sometimes, a simple restart of the printer can resolve communication issues. Turn off the printer, wait for a few seconds, and then turn it back on.

Restart Your Computer:

• If the printer is connected directly to your computer, try restarting your computer. This can refresh the connection between the computer and the printer.

Check for Software Updates:

• Ensure that your printer drivers and software are up to date. Visit the HP website and download the latest drivers and software for your specific printer model.

Check Printer Queues:

• If you're sending print jobs to the printer but they are not going through, check the print queue on your computer. There might be a stuck print job that is preventing new ones from being processed.

Printer Troubleshooter:

• Use the built-in printer troubleshooter on your computer. On Windows, you can find this in the Control Panel under "Hardware and Sound." On a Mac, you can use the "Printers & Scanners" settings.

Reconfigure the Wireless Connection (If Applicable):

• If you're using a wireless connection, try reconfiguring the Wi-Fi settings on the printer. This may involve reconnecting it to your Wi-Fi network.

Check for Hardware Issues:

• Ensure that there are no physical issues with the printer, such as paper jams, low ink/toner, or any other hardware problems.

Firewall and Security Software:

• Sometimes, firewall or security software on your computer can block communication with the printer. Check your security software settings to ensure that the printer is allowed to communicate.

Reset Network Settings (If Using Wi-Fi):

• If you're using Wi-Fi, you can try resetting the network settings on your printer and then reconnecting it to your Wi-Fi network.

Factory Reset (As a Last Resort):

• If none of the above steps work, you can consider performing a factory reset on your printer. However, be aware that this will reset all printer settings to their default values.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support