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Message 1 of 2
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My printer will not print out my lab top or iPhone.. help

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Hp deskjet 3755

My printer will not print out my lab top or iPhone.. I think it got disconnected some how. I tried it call customer service to activate it back .

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@PrancerQueen88, Welcome to the HP Support Community!

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If your router supports WPS, use these steps to connect your printer to your wireless network with the WPS button on the router if not already connected.

  1. Turn on the printer.

  2. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  3. On the back of the printer, press and hold the Wireless button  and Power button  at the same time for 3 seconds.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that time frame, attempt these steps again.

    Once the printer connects to the wireless network, the purple Wireless light on the control panel turns on solid.

For more info and other methods, refer to - Wireless Printer Setup or No Connection after Router or Wi-Fi Settings Change

 

Make sure the iOS device and the printer are on the same wireless network and the router can forward Bonjour packets.

 

To know how to print from your iOS device, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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